DNA POLICY
Please remember to cancel your appointment if you cannot attend.
Doctors’ surgeries are very busy places with many demands on doctors and nurses time. As a result we have a policy for those patients who DNA (Do/Did Not Attend) or are late for their booked appointments.
You MUST attend all pre-booked appointments. If you cannot attend you MUST call to cancel or re-arrange your appointment with sufficient notice that the appointment can be re-used (at least 1 hour).
If you have a mobile phone, you will also have received 2 text reminders regarding your appointment. You can reply to these text messages with the word Cancel to automatically cancel your appointment.
If you miss a face to face appointment at the medical centre, you will receive a letter regarding your DNA.
If you have received 2 DNA letters from the practice, a third DNA within a 6 month period will see you removed from our list of patients and you will be asked to register at another GP Practice.
PLEASE NOTE THAT you will not be seen if you are more than 9 minutes late for your appointment and you will be asked to re-arrange it. The rules apply as for DNA: if you are late 3 times you will be removed from the practice list.
Practice Manager
September 2023